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Bernardo Batiz-Lazo is currently involved in a research project, funded by the British Academy,it deals with the business and technological histories of Automated Teller Machines (ATMs) in the UK, 1967-2005. This involves archival material as well as patents and oral histories. The ATM is a neglected area of study in the UK and hence a running comparison with developments in the US will be made. Inspired in the Resource Based View of the Firm as well as the work of JoAnne Yates, the project looks at how the ATM moved from being a unique resource and a source of competitive advantage to a threshold resource in retail financial services. Outcomes are expected to shed light on the evolution of financial information for command and control of banks and building societies as well as the emergence of multi-channel delivery strategies.
- Bangor Business School, Bangor University (Wales)
- Primary Field of Interest
- Automation of banking
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- Professor of Business History and Bank Management
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- 5 years 38 weeks
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